AO3TI Helpdesk: your help desk, ready to use

A Zammad-based help desk that we implement, host and maintain for you. Email, chat, WhatsApp and social channels in one inbox, with AI that summarizes every case and helps your team reply better and on time.

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What is a help desk?

It’s the place where every request from your customers or your team arrives, no matter where they write from. Each message becomes a case with an owner, a status and a history, so nothing gets lost in personal inboxes or scattered chats.

One inbox
Email, WhatsApp, chat and forms all land in the same place.
Every case has an owner
It goes to the right person or team, and everyone knows who is handling it.
Full history
Anyone on the team can see what was said before, without asking the customer again.
Timely answers
Rules, templates and business hours help you reply fast and never forget.

How it works

From a loose message to a solved case, in four steps.

  1. The customer writes

    By email, WhatsApp, your website chat or a form: whichever channel they prefer.

  2. A case is created

    The help desk logs it and assigns it automatically to the right team.

  3. Your team replies

    From a single screen, with templates, internal notes and the history in view.

  4. It’s closed and logged

    The case is closed with its full history, ready to look up whenever you need it.

AI inside your help desk

Zammad includes artificial intelligence features that can be turned on in the Professional and Plus plans. Your team uses them without leaving the case.

  • Case summaries

    Turns a long conversation into a structured summary, so anyone can catch up in seconds.

  • Writing assistant

    Helps improve, correct, shorten, expand and translate replies before they’re sent.

  • AI agents

    Automate routine case work and run from rules, scheduled jobs or macros.

Optional AI features in the Professional and Plus plans.

Which teams is it for?

Any area that receives requests and needs to answer them in order.

  • Customer service

    Questions, complaints and order follow-up in one place.

  • Technical and IT support

    Incidents and internal requests, with priority and an owner.

  • After-sales and warranties

    Every claim with its history, from the moment it arrives until it’s solved.

  • Field operations

    Reports from technicians and customers that reach the right team in order.

What we do for you

You take care of your customers. We make sure the help desk runs.

Implementation
We set up channels, teams, rules and templates to match how your company works. Quoted separately.
Hosting
The help desk runs on the AO3TI cloud. You don’t need your own servers.
Maintenance
Backups and updates are on us, so your team can focus on helping people.

Plans and pricing

You pay per agent: each person on your team who handles cases. Your customers don’t count as agents.

Billing

  1. Basic

    For small teams getting their support in order.

    $9per agent per month

    Billed annually

    3 to 5 agents

    From $27 per month with 3 agents

    Book a demo
    • Email and web form
    • Text modules and macros
    • Automatic rules and business hours
    • Full history of every case
    • Your brand on the help desk

  2. Recommended

    Professional

    For teams that measure and meet their response times.

    $17per agent per month

    Billed annually

    5 to 35 agents

    From $85 per month with 5 agents

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    Everything in Basic, plus:

    • Optional AI features
    • Website chat and Telegram
    • Service level agreements (SLAs)
    • Custom roles and fields
    • Single-language knowledge base

  3. Plus

    For operations with many channels and their own processes.

    $26per agent per month

    Billed annually

    From 5 agents, no limit

    From $130 per month with 5 agents

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    Everything in Professional, plus:

    • WhatsApp and Facebook
    • Workflows and advanced conditions
    • Multilingual knowledge base
    • Management reports
    • GitHub and GitLab integration

Included in every plan

  • Hosting on the AO3TI cloud
  • Backups and updates handled by us
  • Encrypted connection (SSL)
  • Two-factor authentication for your team

Prices in US dollars (USD). Implementation and initial setup are quoted separately, based on the channels and rules you need.

Compare plans

Everything each plan includes, feature by feature.

Frequently asked questions

How do I get started?

Book a meeting. We’ll show you a demo with examples from your operation and recommend the plan and number of agents you need.

Is implementation included?

No. The license covers monthly use per agent. Implementation and initial setup are quoted separately, based on the channels, rules and workflows you need.

Does the help desk have AI?

Yes. In the Professional and Plus plans you can turn on case summaries, the writing assistant and AI agents. In the demo we show you how they work with cases like yours.

What is an agent?

Each person on your team who handles cases in the help desk. Your customers write through the channels you choose and don’t count as agents.

Where does my data live?

On the AO3TI cloud. We take care of the server, backups and updates.

What is Zammad?

An open-source help desk platform. We implement it, adapt it to your operation, host it and keep it up to date.

Zammad is a registered trademark of its owner. AO3TI provides implementation, hosting and support.

Want to see it working?

In a meeting we’ll show you the Helpdesk with cases like yours and tell you which plan fits.

Book a demo